Refund Policy

1. Our Refund Commitment

Car Wash 24 is committed to a fair and transparent refund process. If a service is not delivered as described, or if you qualify under the conditions below, you are entitled to a refund.

2. Eligible Refund Scenarios

• Service not performed: Full refund if the vendor does not show up or cancels after your booking is accepted.
• Service significantly different: Full or partial refund at our discretion if the delivered service differs materially from what was described.
• Booking cancelled before acceptance: Full refund automatically processed within 7 business days.
• Duplicate payment: Full refund for any confirmed duplicate charges.

3. Non-Refundable Situations

• Customer cancellations after the booking has been accepted or the service is in progress.
• Services completed satisfactorily where a customer is simply dissatisfied with their vehicle type/condition.
• Subscription plan purchases (washes used are non-refundable; unused washes may be refunded on a pro-rata basis).
• Bookings marked as "Pay at Venue" where no online payment was made.

4. How to Request a Refund

1. Email support@carwash24.com within 7 days of the booking date.
2. Include your booking ID, name, and a brief description of the issue.
3. We may request photos or additional information to process your claim.

5. Processing Time

Approved refunds are processed within 7 business days. Funds are returned to the original payment method. Processing times may vary depending on your bank or card issuer.

6. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. We work to resolve disputes promptly. Fraudulent chargebacks may result in account suspension.

7. Contact

For refund requests or questions, email support@carwash24.com.